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Resilience – Fact or Fantasy in Australasia?
What do you do when too much BC Is not nearly enough?
Should prevention, planning, response and recovery (PPRR) be left to business and market forces in making Australasia a resilient community?
What is current thinking on resilience, single points of failure and the status of nation state responses for critical infrastructure hazards especially in the energy, power and water sectors?
How many single points of failure (SPOF) are there in Australasia?
Who really knows where the SPOF are?
How many SPOF are in the hands of business and State Owned Enterprises?
How many SPOF are inter-connected and do we know where the touch points and interdependencies are?
Should knowledge of SPOF be kept secret?
Should there be a lead agency for each SPOF or are existing arrangements good enough?
Should there be a lead agency for SPOF in the energy, power and water sectors?
Should prevention, planning, response and recovery for SPOF be left to business and market forces?
What is required to make Australasia a resilient community?
Are you working in a business that has confidence in its resilience?
How do you contribute to that confidence in resilience?
How could you share this resilience information with others (and bosses)?
How can you investigate resilience further?

Workshop on Crisis Management in the context of precursor Risk/Issue Management and in the context of Crisis Management strategy and plans
Practical Business Impact Analysis (BIA) – Evaluating business processes and their tolerance to outages
Selecting the recovery strategy that is best suited for the organization
Understanding how Virtual Crisis Management Environments can help to coordinate BC plans
Testing and auditing Business Continuity Plans (BCP) to ensure readiness and effectiveness
Business continuity simulation in a crisis setting – The Corporate Eskimo Roll
Workshop and practical on Crisis Communications in the context of Telephone Response and Call Centres
Workshop and practical on Crisis Communications in the context of managing affected people, telephone response and in breaking bad news in a range of situations
Workshop on the Crisis Communications Support Team dealing with internal and external stakeholders
Spokespersons workshop and practical. Tips in dealing with the media during crisis
Two Crisis exercises involving participants workings as the Crisis Management Team, spokespersons and the Communications Support Team

Module One. Workshop on Crisis Management in the context of precursor Risk/Issue Management and in the context of Crisis Management strategy and plans
Module Two. Two Crisis exercises involving participants workings as the Crisis Management Team, spokespersons and the Communications Support Team
Module Three Practical Business Impact Analysis (BIA) – Evaluating business processes and their tolerance to outages
Module Four Two Selecting the recovery strategy that is best suited for the organization
Module Five Three Understanding how Virtual Crisis Management Environments can help to coordinate BC plans
Module Six Testing and auditing Business Continuity Plans (BCP) to ensure readiness and effectiveness
Module Seven Business continuity simulation in a crisis setting – The Corporate Eskimo Roll
Module Eight. Workshop and practical on Crisis Communications in the context of Telephone Response and Call Centres.
Module Nine. Workshop and practical on Crisis Communications in the context of managing affected people, telephone response and in breaking bad news in a range of situations
Module Ten. Workshop on the Crisis Communications Support Team dealing with internal and external stakeholders
Module Eleven. Spokespersons workshop and practical. Tips in dealing with the media during crisis