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Crisis Leadership	=	Crisis & Emergency Management + Business Continuity Management
		Risk Management

Day One. This workshop is a series of interactive modules with a CMT and EMT simulation. It gives participants an understanding of the strategies and actions needed to prevent and manage corporate crises and business interruptions. It is aimed at middle and senior managers, who must lead, coordinate or support their company’s response to a business continuity, reputation or liability crisis in the resource and related sectors.
Day Two. This workshop provides in-depth and practical methodologies and technical guidance behind the current best practices in business continuity planning.

Workshop covering the relationship between Emergency, Issues, Risk, Safety, Security, Business Continuity and Crisis Management; how crises occur, and what should be done before they occur; company crisis and ER architecture; recognition and notification of crises and Emergencies; CMT & EMT activation and supporting facilities; in-crisis Management Team actions and supporting media and HR processes; managing information quickly, internal Call Centres and crisis communications.; developing and implementing business continuity, reputation and liability strategies; and Crisis leadership in the boardroom.
Simulation in which participants will operate in two half groups so that each has the opportunity to perform as a CMT or EMT and also to represent an array of internal and external stakeholders.

Module One. Workshop on Crisis Management in the context of precursor Risk/Issue Management and in the context of Crisis Management strategy and plans
Module Two. Two Crisis exercises involving participants workings as the Crisis Management Team, spokespersons and the Communications Support Team
Module Three Practical Business Impact Analysis (BIA) – Evaluating business processes and their tolerance to outages
Module Four Two Selecting the recovery strategy that is best suited for the organization
Module Five Three Understanding how Virtual Crisis Management Environments can help to coordinate BC plans
Module Six Testing and auditing Business Continuity Plans (BCP) to ensure readiness and effectiveness
Module Seven Business continuity simulation in a crisis setting – The Corporate Eskimo Roll
Module Eight. Workshop and practical on Crisis Communications in the context of Telephone Response and Call Centres.
Module Nine. Workshop and practical on Crisis Communications in the context of managing affected people, telephone response and in breaking bad news in a range of situations
Module Ten. Workshop on the Crisis Communications Support Team dealing with internal and external stakeholders
Module Eleven. Spokespersons workshop and practical. Tips in dealing with the media during crisi

Strategies to deal with the threats posed by terrorism, natural disasters and black swan events.
With climate change continuing to manifest itself in floods and violent storms and the Internet allowing terrorists and non State actors significant advantage, what you do when even with the best resilience that money can buy it just not enough? Do you bother doing anything at all about the impacts of terrorist incidents or natural disasters?
Executing BC while under stress and under attack. Current best practices in the immediate aftermath and starting BC from Ground Zero.
How much BC is enough and what constitutes mature BC capability?
Future proofing through Virtual Crisis Management Environments (VCME), shelfware, sweatware, wetware and threat penetration testing.