24 February 2015 — missionmode.com – North America e-Crisis Leadership Webinar
Presenter: Jim Truscott, Author, The Art of Crisis Leadership: Incident Management in the Digital Age and CEO Truscott Crisis Leaders. While many of the fundamentals of successful crisis leadership remain intact, the way teams collaborate in today’s digital world to identify potential risks, notify key stakeholders, activate business continuity teams and plans, communicate, and resolve crises has changed dramatically in the last few years. This webinar provides Business Continuity/Disaster Recovery managers practical guidance to speed the migration from a traditional Crisis Management framework to a faster, more effective e-Crisis Leadership framework. Attendees will gain insight on required tools for e-Crisis Leadership; understanding of the e-incident management workflow; benefits of virtual business continuity management; processes for virtual business continuity team effectiveness; importance of creating centralized event dashboards and task logs; tips for managing and engaging stakeholders across multiple devices; and what skills differentiate successful e-Crisis Leaders and teams.
23-26 February 2015 — Dubai — Global HSE Conference & Exhibition
- Technical Session. Loss Prevention & Emergency Response and BCP
- Panel Discussion. Developing High Reliability Organizations
19 February 2015 — missionmode.com — Asia Pacific e-Crisis Leadership Webinar
16-17 June 2014 — Kuala Lumpur — IBN International Crisis, Emergency & Business Continuity Management workshop
Interactive workshops and communications practicals giving participants an understanding of the actions needed to manage corporate crises and business interruptions. Aimed at middle and senior managers who must lead, coordinate or support their company’s response to a business continuity, reputation or liability crisis in any sectors. Interactive workshops for Call Centres and HR Support Teams concluding with a simulation. Current best practices in business continuity planning.Download flyer
29 October 2013 — Oman — National Crisis Management Symposium
Crisis & Disaster Governance for Government & Business
- Raising awareness of the pillars of crisis management such as mitigation, preparedness, response and recovery.
- Crisis — its nature and implication, confidence building or post crisis situations, principles of crisis response operations, force generation- process, academic, political, humanitarian and military aspects of crisis management, international organizations and their roles in crisis management, national crisis management procedures.
- State or national doctrine with respect to natural crisis which works as a strategy and a road map for both military and civil sectors.
5-6 June 2013 — Sydney — Business Continuity Institute Annual Seminar
Business under Attack (BUA) — Secrets Revealed!
- What do executable systems and frameworks look like?
- Can you put leadership and teamwork in a executable document?
- How do you guarantee speed of implementation?
- How do you plan for and execute the unthinkable
15-16 October 2012 — Johannesburg — Business Resilience and Risk Assessment in Mining
Best in Class Practices Workshop: Determine how much effort should be put into resilience in their own businesses
- Benchmark their own company's capability to respond to crises and emergencies
- Design an expedient capability for their own company or improve their existing plans
- Identify the competencies required for CMT and EMT, Spokespersons & Communications Support Teams Relate to the stress of a crisis through having to communicate under pressure
- Identify the competencies required for Call Centres & HR Support Teams
- Develop and implement business continuity, reputation and liability strategies
- Relate to Crisis leadership in the boardroom
- Determine how much Business Continuity Planning is enough
18-19 July 2012 — Duxton Hotel — Perth — Emergency Management & Response in Mining
Increase response and recovery capability by testing plans and procedures to maintain knowledge, skills and attitude
- Best-in-class approaches to maintaining capability through Key Performance Indicators (KPI) in people, organization, serviceability, training, equipment and doctrine (POSTED).
- Testing the execution of emergency systems, plans and procedures and rehearsing your people
- Involving third parties, emergency services and the community to determine what resources are available, their support and communication expectations
- Preparedness in isolated mine sites and regional responses
- Accessing and skilling voluntary responders in isolated mining areas, across regions and the State Keeping plans and procedures current with churn in the workforce
- Testing critical information plans for families, community, traditional and social media
- Practicing passage of information that requires escalation for business continuity, reputation, financial and legal liability issues
7-8 June 2012 — Bangkok — The Art of Business Crisis Leadership
Crisis Leadership = Crisis Management + Emergency Management + Business Continuity
- The first training day consists of a series of interactive workshops and communications practice. It gives participants an understanding of the actions needed to manage corporate crises and business interruptions. It is aimed at middle and senior managers who must lead, coordinate or support their company's response to a business continuity, reputation or liability crisis in any sectors.
- The second training day continues with interactive workshops for Call Centres and HR Support Teams concluding with a simulation. It then focusses on current best practices in business continuity planning.
16-17 November 2011– Karachi & 18-19 November 2011 – Lahore – Crisis Leadership
|Crisis Leadership||=||Crisis & Emergency Management + Business Continuity Management|
- Day One. This workshop is a series of interactive modules with a CMT and EMT simulation. It gives participants an understanding of the strategies and actions needed to prevent and manage corporate crises and business interruptions. It is aimed at middle and senior managers, who must lead, coordinate or support their company's response to a business continuity, reputation or liability crisis in the resource and related sectors.
- Day Two. This workshop provides in-depth and practical methodologies and technical guidance behind the current best practices in business continuity planning.
5-7 October 2011 – Bangkok – Crisis, Emergency & Business Continuity Management workshop
- Workshop covering the relationship between Emergency, Issues, Risk, Safety, Security, Business Continuity and Crisis Management; how crises occur, and what should be done before they occur; company crisis and ER architecture; recognition and notification of crises and Emergencies; CMT & EMT activation and supporting facilities; in-crisis Management Team actions and supporting media and HR processes; managing information quickly, internal Call Centres and crisis communications.; developing and implementing business continuity, reputation and liability strategies; and Crisis leadership in the boardroom.
- Simulation in which participants will operate in two half groups so that each has the opportunity to perform as a CMT or EMT and also to represent an array of internal and external stakeholders.
27-28 June 2011 – Kuala Lumpur – IBN International Crisis, Emergency & Business Continuity Management workshop
- Module One. Workshop on Crisis Management in the context of precursor Risk/Issue Management and in the context of Crisis Management strategy and plans
- Module Two. Two Crisis exercises involving participants workings as the Crisis Management Team, spokespersons and the Communications Support Team
- Module Three Practical Business Impact Analysis (BIA) — Evaluating business processes and their tolerance to outages
- Module Four Two Selecting the recovery strategy that is best suited for the organization
- Module Five Three Understanding how Virtual Crisis Management Environments can help to coordinate BC plans
- Module Six Testing and auditing Business Continuity Plans (BCP) to ensure readiness and effectiveness
- Module Seven Business continuity simulation in a crisis setting — The Corporate Eskimo Roll
- Module Eight. Workshop and practical on Crisis Communications in the context of Telephone Response and Call Centres.
- Module Nine. Workshop and practical on Crisis Communications in the context of managing affected people, telephone response and in breaking bad news in a range of situations
- Module Ten. Workshop on the Crisis Communications Support Team dealing with internal and external stakeholders
- Module Eleven. Spokespersons workshop and practical. Tips in dealing with the media during crisis
8-9 June 2011 – Sydney Business Continuity Summit – What Do You Do When Too Much Business Continuity Is Not Nearly Enough?
- Strategies to deal with the threats posed by terrorism, natural disasters and black swan events.
- With climate change continuing to manifest itself in floods and violent storms and the Internet allowing terrorists and non State actors significant advantage, what you do when even with the best resilience that money can buy it just not enough? Do you bother doing anything at all about the impacts of terrorist incidents or natural disasters?
- Executing BC while under stress and under attack. Current best practices in the immediate aftermath and starting BC from Ground Zero.
- How much BC is enough and what constitutes mature BC capability?
- Future proofing through Virtual Crisis Management Environments (VCME), shelfware, sweatware, wetware and threat penetration testing.